This project applies service design methodologies to address the unique challenges faced by digital nomads, such as social isolation, burnout, and lack of routine.

My idea for a calmer way to learn about the brain: a neuron network that slows down and stops, then hands you one fact with its source, its evidence label and an AI to ask about it.

My idea for training designers on real problems: draw a problem someone actually lives with, then let the brief guide you from challenging it to actually solving it.

87 cognitive techniques distilled into 44 methods and 18 add-ons, for UX and service designers, researchers and product teams who want to design for how people actually perceive, remember and decide.

Pluxee runs five products on one account, and each had grown its own navigation. I redesigned it into one shared model, validated it with real users, and handed off a pattern the whole ecosystem could inherit.

For years every Pluxee benefit report was prepared by hand by an internal team. I designed a self-service reporting module, tested it with 10 HR specialists and reached a 100% task success rate before handoff.

HR admins fought the interface to publish benefits and employees got lost ordering them. I redesigned both sides, tested them in two rounds, and set up a collaboration framework Pluxee now reuses.

Addressing the "dark side" of digitalisation for NGOs. The target audience handles highly sensitive data but lacks the infrastructure of corporate entities, facing unique vulnerabilities that standard IT solutions cannot solve.

Tropical Nomad is a coworking space in Bali built around one core promise: smooth, focused work. We mapped the end-to-end journey of digital nomads, validated friction points, and turned field insights into a Service Blueprint.

An A/B experiment on the Disney+ cancellation flow. Removing the dark patterns raised task completion from 80% to 100% and cut task time from 2 min 26 s to 50 s.

A VR concept exploring how an identity question on a job form can create unequal experiences for Aboriginal applicants in Australia.

Automated night-time access and onboarding for a coworking centre: a self-service kiosk to register, pay and get in 24/7, without staff.

Da Nang Museum preserves Vietnamese history and art, but international visitors leave disappointed. I mapped the visit from first search to departure, found where it breaks, and turned it into low-cost recommendations the museum can introduce without new infrastructure.

UX research and page assembly for the Pluxee career site, built only from existing library components designed by the Pluxee team in Paris, then tested with users.

A nationwide venue search nobody had touched in years was losing to Google Maps. Research, the company's first UX workshops and two tested models led to a shipped Pluxee rebrand and a new component library.

Retiring a legacy antivirus licence without losing the admin: a renewal that compares like for like, and a hand-off that gets protection onto employee phones the console cannot manage.

A speculative app concept where you meet people by their voice first. Faces stay hidden behind grain, profiles are voice notes and conversations happen in voice messages.

A scan-and-go concept for surfboard rentals: automated beach hubs, QR unlock and a safety link to the local Coastal Guard.

A short XR challenge connecting the modern cityscape of Perth with its historical layers through a quick “time-flashback” experience in the streets.

Setting up a banking product forced bankers to call technical support. A restructured flow and a new stepper component raised task success by 90% and early conversion by nearly 20%.

A free SMS public transport ticket for Prague, paid for by ads instead of the rider. Research, flow, wireframes and a clickable prototype of the whole journey.

A Czech take on Japan’s rental-friend services: research, legal groundwork, brand, a live validation page, a two-sided app and Instagram ads for a platonic “friend for an hour” marketplace.

HR teams ordered meal vouchers through a Sodexo-era system that needed an 11-page manual and hand-built CSV files. I redesigned ordering around the employee list: the process is now up to 20% faster, and clients are migrating to the new portal.